Information We Collect
Personal Information You Provide
When you interact with Study Code, we collect information you voluntarily share with us:
- Contact details (name, email address, phone number)
- Educational background and experience level
- Course preferences and learning goals
- Payment information for course enrollment
- Communication history and support requests
Automatically Collected Information
Our website automatically collects certain technical information to improve your experience:
- Device information (browser type, operating system)
- Website usage patterns and page interactions
- IP address and general location data
- Session duration and navigation paths
Croatia-Specific Collection
For students in Croatia, we may collect additional information required for educational compliance, including identification numbers for official transcripts and certification processes.
How We Use Your Data
We use your personal information for specific, legitimate purposes that directly relate to our educational services:
Educational Services
- Processing course applications and enrollment
- Providing personalized learning recommendations
- Tracking progress and issuing certificates
- Facilitating communication between students and instructors
Administrative Purposes
- Processing payments and managing billing
- Sending course updates and important announcements
- Providing technical support and troubleshooting
- Maintaining accurate student records
Service Improvement
We analyze aggregated, anonymous data to enhance our courses and platform functionality. This helps us understand which teaching methods work best and where we can improve the learning experience.
Data Sharing and Third Parties
Study Code does not sell your personal information to third parties. We only share your data in limited circumstances:
Service Providers
We work with trusted companies that help us deliver our educational services:
- Payment processors for secure transaction handling
- Email service providers for course communications
- Cloud hosting services for platform infrastructure
- Analytics services for website improvement (anonymized data only)
Legal Requirements
We may disclose personal information when required by Croatian law or legal proceedings, including:
- Compliance with court orders or legal investigations
- Protecting the rights and safety of our students and staff
- Educational reporting requirements to Croatian authorities
Third-Party Safeguards
All service providers must sign data processing agreements that require them to protect your information with the same standards we use. They cannot use your data for their own purposes.
Your Privacy Rights
Under Croatian privacy laws and GDPR, you have several important rights regarding your personal data:
Access and Correction
- Request a copy of all personal information we hold about you
- Update or correct inaccurate information in your student profile
- Receive your data in a portable format for transfer to another service
Control and Deletion
- Withdraw consent for marketing communications at any time
- Request deletion of your account and associated personal data
- Object to certain types of data processing
- Restrict how we process your information in specific situations
Exercising Your Rights
To exercise any of these rights, contact us at contact@studycode.com with your full name and specific request. We'll respond within 30 days and verify your identity before processing any requests.
Right to Complain
If you're not satisfied with how we handle your privacy concerns, you can file a complaint with the Croatian Personal Data Protection Agency (AZOP) or your local data protection authority.
Security Measures
Protecting your personal information is a top priority. We implement multiple layers of security to safeguard your data:
Technical Safeguards
- SSL encryption for all data transmission
- Secure server infrastructure with regular security updates
- Multi-factor authentication for administrative access
- Regular security audits and vulnerability assessments
- Encrypted database storage for sensitive information
Organizational Measures
- Limited access to personal data on a need-to-know basis
- Regular staff training on privacy and security procedures
- Incident response procedures for potential data breaches
- Background checks for employees handling sensitive data
Data Breach Response
In the unlikely event of a data breach, we have procedures to contain the incident, assess the impact, and notify affected individuals within 72 hours as required by law. We'll also report significant breaches to Croatian data protection authorities.
Data Retention Periods
We only keep your personal information as long as necessary for legitimate business purposes or legal requirements:
Student Records
- Course enrollment and progress data: 7 years after completion
- Certificates and transcripts: Permanent records for verification
- Payment records: 10 years for accounting and tax compliance
- Communication history: 3 years after last interaction
Marketing and Analytics
- Email marketing lists: Until you unsubscribe or request deletion
- Website analytics data: 24 months in anonymized form
- Technical logs: 12 months for security and troubleshooting
Deletion Process
When retention periods expire, we securely delete personal information using industry-standard methods. Some information may be retained in anonymized form for statistical purposes that cannot identify individuals.
International Data Transfers
While Study Code is based in Croatia, some of our service providers may process data in other countries. We ensure adequate protection for international transfers:
Transfer Safeguards
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent privacy protection
- Binding Corporate Rules for multinational service providers
- Regular assessments of international privacy laws and practices
We primarily use service providers within the European Union to minimize international transfers. When transfers outside the EU are necessary, we implement additional safeguards to protect your privacy rights.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and improve our services:
Essential Cookies
These cookies are necessary for basic website functionality and cannot be disabled:
- Session management for logged-in users
- Security features and fraud prevention
- Load balancing and website performance
- Language and region preferences
Analytics and Performance
We use analytics cookies to understand how visitors interact with our website:
- Page views and popular content identification
- User journey mapping and conversion tracking
- Website performance monitoring and optimization
Managing Cookie Preferences
You can control cookie settings through your browser preferences or our cookie consent banner. Disabling certain cookies may affect website functionality, but you'll still be able to access basic information about our courses.
Privacy Questions and Concerns
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team reviews all inquiries carefully and responds promptly.
When to Contact Us
- Questions about what information we collect or how we use it
- Requests to access, update, or delete your personal data
- Concerns about data security or privacy practices
- Reports of potential privacy violations or data breaches
- Questions about your rights under Croatian privacy laws
Data Protection Officer
For complex privacy matters or formal complaints, you can contact our Data Protection Officer directly at privacy@studycode.com. They have specialized training in privacy law and can help resolve more technical concerns.
Response Timeline
We aim to respond to privacy inquiries within 3 business days for general questions and within 30 days for formal data subject requests. Complex requests may require additional time, but we'll keep you informed of our progress.